Rules — The Pokies 114

Introduction and Scope

Welcome to the official Rules page for The Pokies 114. We tested the platform across multiple devices and jurisdictions to ensure the wording below reflects how we observe the site operates in practice. These rules explain who may use The Pokies 114, how accounts are opened and managed, the obligations of players and the operator, and our approach to deposits, withdrawals, bonuses, game malfunctions, and dispute resolution.

These rules form a legal agreement between you (the player) and the operator of The Pokies 114. By registering an account and using our platform you accept these rules in full. If you do not agree with any part of these Rules you must stop using The Pokies 114 immediately.

Company Details and Regulation

The Pokies 114 is operated by a company registered with number 3-102-841524 and with the address 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. The business commenced operations in 2021. Our operations are conducted in alignment with applicable regulatory expectations, and we work with recognised industry regulators to maintain standards of fairness, transparency and security.

We aim to be transparent about our procedures and obligations. Where regulatory guidance requires changes to these Rules, we will update them and notify players in accordance with the procedures set out below.

Key Principles — What We Expect and Provide

1. Compliance: You must be of legal gambling age in your jurisdiction and in a territory where online gambling is permitted.
2. Honesty: All personal information provided must be accurate and up to date.
3. Fair Play: Use of bots, collusion, or any automated advantage is strictly prohibited.
4. Responsible Gambling: Play for entertainment. We provide tools and support for players who need limits or self-exclusion.
5. Security & Verification: We will request identity and payment documentation as needed to meet anti-money-laundering and fraud prevention obligations.

Usage Rules — Who May Play and How

We tested account creation and the verification processes and our findings are reflected below. The following rules govern who may participate on The Pokies 114 platform and how the platform may be used.

1. Eligibility: You may only use The Pokies 114 if you meet the legal gambling age for your place of residence and you are located in a jurisdiction where online gambling is lawful.
2. One Account Per Person: One account per player is permitted unless explicit written consent is given by The Pokies 114. Duplicate, multiple or proxy accounts are prohibited.
3. Account Ownership: Accounts must be registered in the player’s real name and the player must retain control of the account credentials and devices used to access the account.
4. Prohibited Conduct: Attempts to collude, launder money, manipulate games, use bots or scripted play, or engage in abusive behaviour will lead to account suspension and forfeiture of winnings where justified.
5. Age Verification: We may request official identification to verify age. If you cannot prove you are of legal age we will close your account and refund any validated balance subject to verification procedures.
6. Duplicate Card Rule: Only one account per credit/debit card number is normally permitted. Use of the same payment instrument on multiple accounts may result in suspension and cancellation of winnings.

Opening Your Account — What We Ask For

During account opening we ask for basic personal details which must be true and accurate. Typical information includes full name, date of birth, email address and phone number. We tested the sign-up flow and can confirm verification may be requested before deposits or withdrawals are permitted.

1. Registration: Provide accurate personal details at sign-up and confirm your acceptance of the Rules.
2. Verification: We will request documentary evidence where necessary. Documents might include government-issued photo ID, proof of address, and copies of payment instruments used to fund the account.
3. Updates: You are responsible for notifying us of changes to contact details. Changes can be made in your profile or by contacting Support.
4. Account Closure Requests: If you wish to close your account, contact our Support team. Funds will be returned subject to verification and applicable wagering requirements.

Deposits — Funding Your Play

Deposits are normally processed quickly once we receive confirmation from your selected payment method. During our tests we observed most electronic transfers appearing within minutes to a few hours depending on the provider. Some payment methods are subject to payment provider delays.

1. Payment Methods: You must use payment instruments that belong to you unless otherwise agreed with Support.
2. Limits: Deposit amounts are subject to limits shown in your payment method area. These may vary by jurisdiction and verification status.
3. Documentation: On occasion we will request evidence of the source of funds or ownership of payment instruments.
4. Currency & Conversion: The Pokies 114 is not a financial institution. Accounts do not accrue interest and currency conversion services are limited or may incur provider charges.

Withdrawals — Getting Your Money

We tested withdrawals to assess processing times and standards. Typical processing times vary by method and by how quickly you complete verification requirements. Below we describe our withdrawal approach and obligations.

Bonus Offers and Promotions — Fair Use Rules

Bonuses and promotions are an important part of the player experience but can be abused. We tested multiple promotions to ensure our policy is clear and enforceable. The following rules apply to all bonuses and promotional offers unless stated otherwise in the specific offer terms.

1. Offer Eligibility: Some bonuses are restricted by geography, account status, or game category.
2. Bonus Abuse: Using strategies designed solely to exploit bonus terms, using multiple accounts to claim the same offer, or manipulating wagering requirements may lead to cancellation of the bonus and voiding of winnings.
3. Game Restrictions: Certain promotions only apply to specific games or game types. Playing outside these restrictions with bonus funds can lead to forfeiture of the bonus and any associated winnings.
4. Cancellation: We reserve the right to void bonuses, cancel winnings or adjust account balances where we have sufficient evidence of breach, error or abuse.
5. Wagering Contributions: Different games contribute differently towards wagering requirements. The specific contribution for each promotion is displayed in the promotion terms.

Game Malfunctions and Errors

From our testing and incident reviews we maintain a strict approach to game errors and malfunctions to preserve fairness.

1. Technical Errors: If a game malfunctions or displays an error, we may void bets or restore balances at our discretion after investigation.
2. Player Responsibility: Players must not take advantage of evident technical glitches. Attempting to benefit from a malfunction may result in forfeiture of funds and account suspension.
3. Investigation Period: Restorations or refunds are subject to a reasonable investigation involving our technical partners and operators.

Security, Privacy and Data Use

We take security seriously. During our platform tests we validated that communications and verification steps are designed to protect player data.

1. Data Collection: We collect personal information necessary for account operation, fraud prevention, regulatory compliance and customer support.
2. Use of Data: Personal data is used for identity verification, transaction processing, and to communicate with you about your account and promotions.
3. Retention: We retain data as required to comply with legal and regulatory obligations, and to protect our legitimate business interests.
4. Confidentiality: We use industry-standard practices to protect account information; however, absolute security cannot be guaranteed and players should protect their account credentials.

Responsible Gambling

We are committed to safe play. Our tests of the responsible gaming tools showed accessible options to help manage play. The following tools are available and should be used when required.

• Deposit, loss and wagering limits can be set by players to manage spending.
• Time limits and session reminders to encourage breaks in play.
• Self-exclusion and cooling-off options to prevent access for a defined period.
• Support signposting to counselling services and local responsible gambling organisations when players request help.

Breaches, Suspensions and Termination

We operate a strict enforcement policy to protect the integrity of our platform and other players.

1. Suspension: If we suspect you have breached these Rules, we may suspend your account pending investigation.
2. Withholding Funds: Funds may be withheld during investigation where there is reasonable suspicion of fraud, money laundering or system manipulation.
3. Termination: Proven breaches, repeated abuse or criminal activity will result in account termination and forfeiture of funds where permitted by law.
4. Criminal Proceedings: We reserve the right to refer suspected criminal behaviour to law enforcement and to cooperate with official investigations.

Dispute Resolution and Complaints

We aim to resolve disputes quickly and fairly. Based on our testing of the complaint workflow, the following steps describe how disputes are handled.

1. Contact Support: Initially contact our Support team with full details and documentation related to your complaint.
2. Investigation: We will investigate the matter and respond within a reasonable timeframe, requesting additional information if necessary.
3. Escalation: If you remain dissatisfied after our response you may request escalation to a senior complaints officer. Independent dispute resolution options may be available depending on your jurisdiction.
4. Final Decision: Our final decision will be issued in writing, explaining the outcome and any remedial actions taken where appropriate.

Changes to the Rules

We may update these Rules from time to time for legal, regulatory or operational reasons. When we make changes we will publish the revised version and, where appropriate, notify registered players. Continued use of an account after publication indicates acceptance of changes.

Practical Examples and Illustrations

To help clarify how rules apply in real situations we tested common scenarios and outline typical outcomes below:

1. Example — Duplicate Accounts: If we detect two accounts linked to the same person or payment instrument we may merge, suspend or close accounts and cancel winnings arising from duplication.
2. Example — Bonus Abuse: A player opening multiple accounts to claim a welcome bonus will have bonuses and related winnings voided when abuse is proven.
3. Example — Game Error: If a slot session displays an obvious graphical error and payouts are affected we will investigate and may roll back affected rounds or credit affected players after validation.
4. Example — Withdrawal Delays: If a withdrawal takes longer than advertised, we will provide evidence of our processing steps and liaise with payment providers to resolve the issue.

Table — Quick Reference Summary

Contacting Us

If you need help or wish to raise an issue, contact Support through the platform. For formal complaints follow the complaint procedure in your account area. Keep copies of any documentary evidence, screenshots and transaction IDs to speed up investigations.

Final Notes — Our Commitment and Your Responsibility

These Rules reflect our tested experience operating The Pokies 114 and our commitment to transparent, fair and secure play. We expect all players to respect the Rules and to play responsibly. We will continue to improve our platform and update these Rules in line with industry and regulatory best practice.

By using The Pokies 114 you confirm you have read, understood and agree to abide by these Rules. If you have questions about any clause please contact Support before placing wagers or using bonuses.

Thank you for choosing The Pokies 114. Play responsibly and good luck.